Frequently Asked Questions


We've put together some answers to a few frequently asked questions below. If the following do not answer your questions, please feel free to contact us at 1-800-456-4568 or e-mail us at info@sullivangift.com.

Find our current Promotions, Terms & Condititons here.

 

Note: All advertised discounts are either priced as marked or on 1st-tier wholesale only. Please contact customer service or your rep for further details.

 

Shipping

Sullivans ships via FedEx ground or UPS ground unless other shipping arrangements are requested by the customer.

Customers can find their Flat Rate Freight below.


Flat Rate Freight

We're elevating our operations by moving to a new, state-of-the-art warehouse facility. The facility's modern design and technology mean your orders will be picked, packed, and dispatched more efficiently than ever.

 

This move represents our commitment to continuously innovate our product line and improve our logistical capabilities to better serve your needs. We have meticulously planned this transition to ensure a seamless experience. We do not anticipate any disruptions to your service during this move. Our team is fully committed to maintaining the high level of reliability you’ve come to expect from us.

 

Please speak to your sales rep for further details or questions.

72-hour blitz shipping on all in-stock items. Just write "blitz" in the comment section of your order.

Product Issues
  • Inspect the shipment immediately upon receipt of merchandise.
  • Report all damages, defects, and discrepancies to Sullivans Customer Service Department within 30 days of receipt of merchandise. Do not dispose of damaged items, packing materials, or outer cartons during the inspection. Call tags may be sent.
  • No merchandise can be returned without prior authorization from Sullivans. Unauthorized returns are subject to a 20% restocking fee and the customer is responsible for the return freight.
  • Undamaged or returned merchandise must be in the original cartons and cannot be pre-priced. Returns not meeting these criteria are subject to a 20% restocking fee and the customer is responsible for the return freight.
  • We do not recommend our products for outdoor use unless otherwise noted. Sullivans is not responsible for any damage caused by the weather.
  • Sullivans' containers are not waterproof. Sullivans is not responsible for damages due to containers filled with liquid.
  • Due to handcrafted techniques, product colors and finishes may vary.

All claims for discrepancies and/or damages must be reported within thirty (30) days of receipt of shipment to our Customer Service Department.

Ordering

Sullivans' minimum is only $150! Re-orders are also $150. 

Darren Gygi Canvas Art Order Minimums:

Minis (annotated by a '-z-0505' in the SKU) must be purchased in a minimum quantity of 8. Assorted prints can be combined to reach this minimum. 

To order by mail, fax or e-mail, include buyer's name, company name, shipping and billing addresses, telephone number, and email address. If we are unable to contact you for clarifications, it will delay your order.

Sullivans will back order product unless otherwise requested.

  • All prices listed are wholesale.
  • All prices are subject to change without notice.
  • Items are sold by the pack and must be ordered in minimum order quantities.
  • All orders are F.O.B. Sioux Falls, SD
  • Credit card - We accept MASTERCARD, VISA, AMERICAN EXPRESS and DISCOVER.
  • Net 30 - With approved credit
  • New Customer - Please furnish three (3) references and complete and submit our credit application. Credit work may take 30 days, so you may prefer your first order to be credit card or prepaid by check.
  • Christmas and Spring Dating programs - available for orders of $1500 or more with approved credit. Please contact your territory Sales rep or call Customer Service at 800-456-4568 for more details.